Reality Roasters is committed to making sure that all transactions go smooth and our customers are satisfied with each purchase. Because of the nature of coffee being a food product, we cannot accept returns on the purchase of any beans, coffee, or any other food products purchased.
We will however work with you regarding any problems associated with accessories. In the unlikely event you have problems with a shipment or product, please call us and we will work on a solution.
We very much appreciate your business and support. Our goal is that every transaction is satisfactory, pleasurable, and secure. We LOVE return business. Rest assured, we work extremely hard and take the coffee industry very seriously.
Feel free to call us anytime if you have questions about a particular bean or brewing process. We enjoy talking wiht our customers.
Enjoy your coffee experience!